Frequently Asked Questions

1. What are your contact details?

Email: info@beanbagrefill.com.au
Contact us online: Use our contact form

2. What makes our beanbag beads so special?

The usual beanbag beads went through a 4 pass process. We are the only seller of beanbag fillings, with beads that has only undergone a 2 pass process

  • "What does that have to do with me ?"

Well, the beads are smaller in size, which means, you get MORE beads and your beads will LAST longer. Think about it, bean bag beads have air in them. The more you sit and jump on them, the less air can go back into it. This is why your bean bag becomes soft and flat.

With our beanbag filling, you get a higher polystyrene-to-air ratio. We also guarantee that the softness will last longer than your normal 4-pass beanbag beads !

3. How much is Shipping?

Shipping and handling cost has been included into the price. Due to Prohibitive cost of transport, we are currently unable to deliver to Western Australia and Northern Territory as well as far rural areas.

Available shipping destinations (Within 50km):

Victoria

Melbourne

South Australia

Adelaide

New South Wales

Sydney; Wollonggong; Canberra; Central Coast; Newcastle; Port Macquarie; Coffs Harbour; Northern Rivers

Queensland

Gold Coast; Toowoomba; Brisbane; Sunshine Coast

If you are unsure, please contact us using our email info@beanbagrefill.com.au

Any orders outside our range will be refunded in full.

If any dispatched bags are returned to us due to non receiver, we will dispatch again at the cost of the customer or we can refund less the shipping and re-stocking fee.

4. When will you send my order and when should I expect to receive it?

We send out all orders every Monday morning, you should allow up to 6 working days for your bean bag filling to arrive. Orders placed on a Monday will be dispatched the following Monday.

For any further shipping enquiries, please contact us directly at info@beanbagrefill.com.au

5. How much Filling/Refill Do I Need?

As a general measurement,

  • Has your beanbag got a bit soft and flat ? Get one 100 Liters Bean Bag Refill to give it a boost !!
  • Bought a small to medium sized beanbag ? Get two to three 100 Liters Bean Bag Refill
  • Bought a medium to large sized beanbag ? Get four to five 100 Liters Bean Bag Refill

Calculator

Our calculator will work out roughly how much refill you will need to fill your bean bag for the first time. Enter the total dimensions in inches provided to you by your bean bag manufacturer (the size your bean bag should be after you have filled your cover) in the boxes below and press calculate. The total calculated is the amount of polystyrene beanbag filling that you require (for example a bean bag that was 100 cm x 100 cm x 50 cm would need 500 liters of filling, which is 5 bag of beanbag fillings at 100 Liters each). Take note, this calculator will only give an accurate result if you enter the correct beanbag size.

Width: cm   Depth: cm   Height: cm   Calculate   



Litres

If you have been given the required amount in litres and not cubic foot then don't worry, this is how it equates:

  • 0.1 cubic m = 100 litres
  • 0.2 cubic m = 200 litres
  • 0.4 cubic m = 400 litres

6. What are the prices of the bags you sell?

100 Liters bag: $49.95 (Includes Shipping and Handling cost to within specified region in Australia)

7. Can I collect the beans from your factory in VIC?

We are sorry but it is currently not possible to collect the beans directly from our factory.

8. What is your returns policy?

We have done our best here at Bean Bag Refill to give you as much information as we think if required to make your purchase as easy as possible. Due to the prohibitive shipping costs we ask that all customers ensure they are not over or under ordering the amount of beans needed. All orders placed with Bean Bag Refill are covered by a 7 day money back guarantee. If within 7 days of receipt of your order you are not satisfied, you are entitled to an identical replacement or a refund of the cost of the goods less all shipping costs and a 10% re-stocking fee providing the goods have not been used and are returned in a condition deemed suitable by us for resale. You must notify us within 7 days of receipt of the goods for us to process a return. Any returns requested after 7 days without notification will be rejected. Please contact us for a returns address.

9. What are your terms and conditions?

A. General

In these conditions of sale: The "company" means Bean bag refill Proprietary Limited; the "purchaser" means the person ordering or buying goods from BeanBagRefill.com.au. No contract between the purchaser and The Company shall exist until the purchaser's order has been accepted by The Company. The order shall be deemed to be accepted once The Company has authorized the purchaser's payment. It is the intention of BeanBagRefill.com.au that all terms of a contract between the purchaser and The Company are contained in this document and in the descriptions of goods provided on the website (www.BeanBagRefill.com.au) for items. If the purchaser wishes to rely on any variation to these terms he/she is asked to ensure that such variations are confirmed in writing to The Company before he/she places an order. To protect your own interests please read these terms and conditions carefully before placing your order.

B. Despatch and Payment

Unless otherwise specified the price quoted is the actual item cost. A shipping charge is added to the item separately with the cost displayed within the item description and added at checkout. This website is only currently able to deliver throughout Australia. All orders placed with BeanBagRefill.com.au will be dispatched every Monday if not closer to the confirmation of payment confirmed using Australia Post shipping service.

Orders placed via BeanBagRefill.com.au website can be paid with either a credit or debit card and are handled via Paypal Checkout. Payments are handled by their secure servers and you will be directed to Paypalís website at the payment stage of checkout. The Company uses carriers and Australian postal services to deliver goods and The Company shall not be liable for any loss or damage suffered by the purchaser through any delay in shipping caused by such companies.

C. Retention of Title

The Company and the purchaser agree that title shall transfer to the purchaser only when the goods have been paid for in full. The Company shall be entitled to require the purchaser to deliver up the goods until such time that all due payments have been made in full. The purchaser shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

D. Risk

As soon as The Company has delivered the goods, the purchaser is responsible for them, until such time as the goods are delivered back to The Company or The Company's agent, in the event of cancellation or refund.

E. Cancellation

The purchaser has a cooling off period of 7 days. The cooling off period commences the day after the shipping of the goods to the purchaser or the collection of the goods by the purchaser and the period ends 7 working days later. In such circumstances, the purchaser must inform The Company in writing before the end of the 7th working day following shipping. The purchaser is responsible for the safe storage of the goods whilst in his care and the cost of returning the goods to The Company. In the circumstance of a non-faulty product, the product must be returned without damages, any use or tampering with the original packaging otherwise they will not be accepted and a refund not permitted.

F. Circumstances beyond our Control

The Company reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of The Company and The Company shall not be held liable for any breach of contract resulting from such an event.

G. Law

These terms and conditions shall be construed in accordance with Australian law.

H. Compliance with laws outside Australia

BeanBagRefill.com.au makes no representation that the Content or the Website complies with laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so, on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

10. What is your privacy policy?

The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

We are committed to protecting your privacy

This site and its contents are provided on an "as is" basis and imply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. Beanbagrefill.com.au does not warrantee or guarantee that this site or its contents are error-free or free of viruses or other harmful components.

Price and availability are subject to change without notice

In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, directors and employees will be liable for any damages of any kind related to your use of this site.

The Use of Personal Info

At BeanBagRefill.com.au, we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on BeanBagRefill.com.au. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond BeanBagRefill.com.au without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site.

Security

BeanBagRefill.com.au is not a bank, that is why we use Paypal to handle all online payments.

Third party sites

Third party Internet sites that you can link to through Beanbagrefill.com.au are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. BeanBagRefill.com.au accepts no responsibility or liability for these sites.

Copyright and trademark statement

i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by Australian and international copyright laws.
ii) You may read, print and download it for private use only.
iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
iv) You may not commercialise or otherwise copy it without our permission.
v) Use of this site is subject to our terms and conditions of use.

11. What if I want more than 20 bags of polystyrene beads (20x100 Liters)?

Then please fill in our form located at wholesale polystyrene beads and we will try and come back to you with a more competitive price.

12. Is it safe to buy online with Beanbagrefill.com.au?

Beanbagrefill.com.au is an online retailer of bean bag filling. We aren't a bank. That is why we use PayPal to manage your secure online payments, click here for more information

13. Do you also sell bean bags?

We have a range of SUMO bean bags available for purchase. Please contact us for more details.